We accept returns of products received within 14 calendar days. The date you received your order is determined by the delivery confirmation data from UPS, USPS or other carrier.
All returned items must meet at least one of these requirements:
- Order was damaged or lost during shipping.
- Item includes a spelling error made by myKoozie.com and not by you.
- Item had incorrect features or customization options.
Note: If a misspelling was made by the customer, or the incorrect options were chosen by the customer, we cannot guarantee a refund/exchange,
but we love keeping our customers happy and will try our best to remedy the issue.
There are absolutely no fees associated with returns due to our error. The purchase price, along with shipping charges, are refunded to you through the same payment
method used to purchase the product.
Exchanges are not accepted due to our products being personalized just for you!
Our team is available via email, chat or phone, Monday – Friday, 8:30 am to 5:00 pm Eastern Standard Time. After hours please use our contact form.
For all return or replacement requests, include your invoice number, order confirmation number and email address used when placing the order.
