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Frequently Asked Questions


Placing and Shipping Your Order

We do not offer same day shipping, however, most orders ship within 2 - 3 business days. Delivery date will depend on method of shipping chosen at checkout.
Expedited processing moves your order to the front of our production line! Your order will be processed and shipped before other orders in queue. Pair with an expedited shipping option to receive your order as fast as possible.
Key reasons to buy a real Koozie® Drink Cooler: The quality of the finish and the stitching, especially on the premium neoprene. Keeps your drink carbonated. Whether you are drinking a crisp lager or your favorite soda, the warmer your drink, the more fizz you lose. The high quality finish to our insulation technology means your drink stays bubbly for longer! A real Koozie® Drink Cooler ensures optimal flavor and stops condensation buildup. Science shows that the real cause of hot drinks is, not just the outside temperature, but the build up of water vapor on the outside of the can. Our extra absorbent material makes sure that your can stays dry, no matter what.
Foam:
  • The classic choice when it comes to beverage insulation. Foam and poly foam, are soft and flexible in your hand. Poly foam material has a good amount of stretch, allowing these can coolers to fit around a larger variety of beverage containers to keep drinks chilled and hands dry.
  • Ideally used for House parties, football games, festivals and heavy day drinking
Neoprene
  • Originally created to keep scuba divers insulated in frigid water, neoprene fabric is a higher-quality material that helps keep your beverage cooler for longer. Neoprene has a slimmer profile and sleek premium finish.
  • Neoprene Koozie® Can Coolers are ideal for weddings and other special occasions when you want a premium finish and a lasting souvenir
  • The discerning drinker who insists on an ultra-quality cooler to accompany his or her refined choice of beverage, and to keep it cold longer

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact here and we will be happy to assist you.

Simply create your first item and add it to your cart. From the cart, select ‘Order another with this design’, which will take you back to your original product. Navigate to the new product you would like to order and select ‘yes’ when asked if you would like to use your last design. Add the new item to your cart!
We offer several Koozie® Drink Cooler styles that are made to fit classic 16 oz. cans, 16 oz. bottles, and slim cans, such as White Claw cans.
Yes! Simply choose your product specifications and then easily upload your list in CSV format from the ordering screen.

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact here and we will be happy to assist you.

For orders that are placed by tax exempt organizations, please contact our Customer Focus Team to assign tax exempt status to your account.
Please contact our accounting department for a billing agreement application. Once approved, your online account will include a separate billing option.

About Our Products

All products are personalized at one of our US fulfillment centers. Some materials may originate from locations outside the US.
Full color products can feature any color combination. This includes color matched art, logos, photos and/or text. Full color is perfect for ordering products that fit your company or event branding.
  • We provide 2 full color customization options.
  • Option 1: White vinyl overlay that is printed and then heat pressed to the Koozie® Drink Cooler.
  • Option 2: Full color sublimation, which heat presses your multi color photo or design directly onto foam Koozie® Can Coolers.
  • There is also single color option, which allows you to have a background color and a print color. This is NOT "full color."
Your order of an official Koozie® Drink Cooler from myKoozie.com supports American jobs because each product is processed and customized here in our facilities. We are headquartered in Jacksonville, FL, where our dedicated team works around the clock to produce high quality customized Koozie® products, and other personalized products.

Styles of Koozie® products we offer or will soon offer:

  • Koozie® Collapsible Can Kooler
  • Koozie® Deluxe Collapsible Can Cooler in Faux Leather
  • Koozie® Collapsible Neoprene Can Kooler
  • Koozie® The Original Can Cooler
  • Koozie® Zip-up Bottle Kooler
  • Koozie® Neoprene Zip-up Bottle Kooler
  • Koozie® Collapsible Slim Can Cooler
  • Koozie® Zip-up Bottle Kooler with Opener
  • Koozie® Magnetic Can Kooler

When planning your event and shopping for Koozie® Drink Coolers, consider 3 things: 1) Are guests standing or sitting? 2) Is the Koozie® a gift or keepsake for attending your event? (If yes, think premium neoprene or faux leather.) 3) What beverages are you serving or selling?

Tips/Help:

  • If you need a low cost option that can be collapsed and carried in a handbag or pocket, consider our Koozie® Collapsible Can Cooler.
  • Our products are designed to fit particular bottles and cans, ranging from 16 oz. cans to slim tall cans.
  • Is your event casual or formal? We have everything from original foam to premium neoprene and faux leather styles.
Koozie® Drink Coolers keep drinks cold by preventing condensation from forming on the outside of the can or bottle. Our Koozie® products use premium materials that are proven to chill drinks for longer. At the Official Koozie® Store here, you will find only Koozie® brand products including the classic foam Koozie® Drink Coolers and neoprene Koozie® Drink Coolers.
Prop 65 warnings are required on all products that ship to California that were made with specific chemicals to inform residents about potential exposure to substances that cause cancer, birth defects, or other reproductive harm. For more information, please visit Proposition 65 Your Right to Know!
Neoprene Koozie® products are made of wetsuit-like material that is designed to keep drinks at just the right temperate for hours. Originally created to keep scuba divers insulated in frigid water, neoprene fabric is a higher-quality material. Neoprene has a slimmer profile and sleek premium finish. We offer a zip-up bottle, can and slim can style of neoprene Koozie® Drink Coolers.
Yes! Our Koozie® Collapsible Slim Can Kooler is perfect for slim cans such as White Claw cans.

Returns and Exchanges

It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.

  1. The order was damaged or lost during shipping.
  2. Item includes a spelling error made by myKoozie.com.
  3. Item had incorrect customization features.  

Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned

There are absolutely no fees associated with returns due to our error. The purchase price, along with shipping charges, are refunded to you through the same payment method used to purchase the product.

Exchanges are not accepted due to our products being personalized just for you!

Our team is available via email, chat or phone, Monday – Friday, 8:30 am to 5:00 pm Eastern Standard Time. After hours please use our contact form. For all return or replacement requests, include your invoice number, order confirmation number and email address used when placing the order.