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Customer Service

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Our dedicated team at myKoozie.com works diligently to ensure every order goes out within 2-3 business days. Production time can vary depending on the size of the order, customization options the customer chooses, etc.
Full color means exactly that! You can get ANY photo, art or logo in just the colors you want it. Read more about our products here.
If you need a proof of your order before we make and ship it, please note that this will slow down production and shipping. Contact us to get help with your proof. Have your order number ready if possible.
Yes! We are the official Koozie® brand store. We sell only the real thing. No imposters here!

We accept returns of products received within 14 calendar days. The date you received your order is determined by the delivery confirmation data from UPS, USPS or other carrier.

All returned items must meet at least one of these requirements:

  • Order was damaged or lost during shipping.
  • Item includes a spelling error made by myKoozie.com and not by you.
  • Item had incorrect features or customization options.

Note: If a misspelling was made by the customer, or the incorrect options were chosen by the customer, we cannot guarantee a refund/exchange, but we love keeping our customers happy and will try our best to remedy the issue.

There are absolutely no fees associated with returns due to our error. The purchase price, along with shipping charges, are refunded to you through the same payment method used to purchase the product.

Exchanges are not accepted due to our products being personalized just for you!

Our team is available via email, chat or phone, Monday – Friday, 8:30 am to 5:00 pm Eastern Standard Time. After hours please use our contact form. For all return or replacement requests, include your invoice number, order confirmation number and email address used when placing the order.